·        Grade 12.

·        1 year’s experience related to women and children in crisis in a residential setting, or 1 year’s experience in a related field such as Women’s Advocacy Association/Women’s Shelters/Women’s Transition House/Second Stage Housing, or related training such as the Children Who Witness Violence Training Course.

·        Current First Aid/CPR Certificates for adults and infants required.

·        Non-violent Crisis Intervention course preferred.

·        Ability to communicate effectively in English verbally and in writing.

·        Able to take initiative and work with minimal supervision.

·        Ability to work in a stressful environment and in a changing work environment.

·        Ability to work with, and empathize with people suffering from abuse, poverty, family violence, cross-cultural issues, addictions, AIDS, and other life-limiting illnesses, mental illness, and the grief process.

·        Demonstrated knowledge of child welfare/protection issues.

·        Demonstrated knowledge/awareness of women’s issues.

·        Demonstrated skill or training in supportive counseling, conflict resolution or other related field.